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Frequently Asked Questions

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Are the wills/EPAs created using Justly legally valid? 

YES. Documents generated by Justly are legally valid in New Zealand provided you follow the instructions given and ensure the document is signed and witnessed correctly.

Do I need a lawyer to witness or certify my will?

NO. Anyone over 18 can be a witness to your will, so long as they are not a beneficiary of the will. You can complete a legally valid DIY will without a lawyer.

Can I use Justly to make a will for a family member (wife, mum, or dad)?

YES. As long as you create the will on behalf of them and the will is signed and witnessed correctly.

Can I make a single will for a couple or a family?

NO. The law requires that each individual to have their own will. It is common for a couple to make two wills that “mirror” or “reflect” instructions. For example: the husband leaves everything to the wife, and the wife leaves everything to the husband, and each appoints the other person as their sole executor/trustee.

Do I need a lawyer to make an EPA?

You can create an EPA using Justly’s DIY solution, however, the law requires that you then have it certified by a lawyer.

To certify your EPA, engage a lawyer within Justly’s network (or use your own). Firms in our network offer a fixed price and are located across New Zealand and some may also work with you via Skype or FaceTime. Engaging a lawyer via Justly means they will work with you as you create your EPA and answer any questions you have. Click for our law firm directory.

Do I need to cancel my existing or previous will?

NO. All of your prior wills and codicils will be automatically cancelled when you complete a new will with Justly.

Can I digitally sign and initial the PDF? 

NO. The Wills Act 2007 does not authorise any form of electronic signature. You MUST sign your will by writing your name on the document.

How is my will stored?

Justly allows you to upload a scan or photographs of your will for secure cloud storage and to register it on the National Will Registry for free. This ensures a record exists in the event of fire, theft or natural disaster and that your family can locate it. You are also required to keep the paper copy safely and register its location with Justly.

Is this just a basic service or are Justly wills and EPAs full-feature?

Justly’s Wills and EPAs are full-feature and provide for a panoramic range of specific details that you may include in your documents. Our documents are in line with the latest legislative provisions under the Wills Act 2007, Protection of Personal Property Rights Act 1988 and Statues Amendment Act 2016.

Will features include: appointing child guardians, clause for contemplation of marriage, nominating beneficiaries and back-up beneficiaries to your estate, life interest (giving someone a right to use your asset), funeral directions, arranging for beloved pets, digital assets, gifting…

EPA features include: both the Property EPA and Welfare EPA, comprehensive help guides, introduction notes, glossary of terms, Certificate of Witness, Standard Explanation guide, instructions for authorised witness…

How much does it cost to create a will/EPA using Justly?

Justly provides both a do-it-yourself option and also a work-with-a-lawyer option for a fixed fee. The fixed fee varies between law firms and their locations. Click for Will pricing and EPA pricing.

Can I add a lawyer at any time and just pay the difference?

YES. You can start with a DIY option. If you wish to engage a lawyer we will only charge the difference when you upgrade with a law firm within our network. You will pay for the firm’s fixed fee less the DIY price you have already paid.

What is the ‘trial period’ and how long do I have to complete my will/EPA?

Justly gives you free access to try out each tool for 7 days. In the trial you can fill in your information and review the guides. Once you pay, you can download the document and you will have 30 days to unlimited edits and downloads.

What are the on-going fees? 

There are NO on-going fees nor hidden charges. It is a one-off cost to create your will or EPA. If at a later date (say, a few years later, your circumstances change) and you wish to update your will, it is $9 to update your will.

Does Justly take a percentage of my estate?

NO. Justly does not administer your estate, nor take any of your property, assets or estate.

How much does it cost to update a will/EPA?

Once your 30 days has expired, it costs $9 to reactivate editing and downloading.

If you are working with a law firm, each individual law firm has their own updating fees. You can contact the law firm directly to check their charges.

Does Justly provide legal advice?

NO. Justly is not a law firm and does not provide legal advice. Use of Justly’s website or documents does not create a lawyer-client relationship or any other relationship. If you choose to work with one of the law firms listed on Justly’s website, once you have accepted the law firm’s terms of engagement and paid, a solicitor-client relationship will come into existence between you and the selected law firm. Your lawyer will then give you legal advice.

I have more questions… where can I go? 

There are multiple avenues to get in contact with us! Send our team a live message by clicking the speech icon on your bottom right corner. You can also reach us at support@justly.co.nz and for business and media enquiries, head over to contact us.

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